Frequently Asked Questions



Where do the films play?


Our goal for 2021 was to have a simulcast festival which would see an in person audience and an online audience seeing the same thing at the same time.

Unfortunately, that is not going to be possible due to the ongoing pandemic.

Keep your fingers crossed for June 2022! We want to be back to celebrating aging and film with you then!



What online platform are you using and how do I access my films?


We are using a new platform this year. Unfortunately, CYA.Live, the platform we used in October, just wasn’t meeting our needs and allowing us to connect with our audience in the way we wanted to.

Our new platform is easier to use and this year, it is integrated into our ticketing system.

Individual Ticket Holders

Please note that we have integrated our ticketing system with our viewing platform this year.

When you purchase a ticket, Showpass will send you a confirmation email. There will be a link in the confirmation email that is your unique code to access the screening. Look for the link that is preceded by ‘Watch Here:”. It should not be shared - once it is used, it cannot be used again to access the screening. Just prior to the start of the event, click that link and you will be taken to a website where you can watch the film, its live introduction and live close.

If you have lost or deleted your confirmation email from Showpass, please email admin@thirdactionfilmfest.ca AT LEAST 1 HOUR PRIOR TO SHOWTIME. We will be able to help you.

Festival Pass Holders

Please note that we have integrated our ticketing system with our viewing platform this year.

When you purchase a festival pass, Showpass will send you a confirmation email. MORE IMPORTANTLY, you will get an additional email from Film Festivals Calgary (FFYYC), our new platform (don't forget to check your Junkmail, just in case it ends up there). The email will be an invitation to join our On Demand platform - One point of access to all 9 of our screenings!!! Just enter your chosen password and you are in. We suggest that you bookmark this page.

If you do not receive the email from Film Festivals Calgary (FFYYC)(don't forget to check your Junkmail for it), please email hello@ffyyc.ca and admin@thirdactionfilmfest.ca.

When it is time to join one of our screenings, you need only go to WATCH.FFYYC.CA and click on the film.


Where do the films play?

We are once again an online only festival this year. Our goal for 2021 was to have a simulcast festival which would see an in person audience and an online audience seeing the same thing at the same time. unfortunately, the ongoing pandemic will not allow that.

 


I don’t live in Calgary; can I watch the screenings?


We have negotiated with our filmmakers and distributors on the geo-blocking (technology that restricts access to internet content based on geographical location used in the film industry primarily for copyright and licencing) of the films and each screening has its own setting. If you check out the event/screening page or the individual film pages on our website, it will indicate the geo-blocking area. On Showpass, it will be right at the top of the event description.

Each screening will be geo-blocked to either Alberta or Canada.

Please double check the geo-blocking before you finalize your purchase.


How can I get to the venue?


We suggest you find the easiest route from your kitchen to your living/rec room cause you are watching in the comfort of your home!

Check out the ideas below on how to replicate the cinema experience in your home. Or, if the weather is nice, take your laptop or tablet outside and do “films alfresco”!!!

Sight
The screen is the most important thing – whether it is big or small! If you don't have one, you can't watch the films. The main thing is the lighting around your viewing area. Remove all reflections as best you can.

Sound
There is nothing worse than not knowing what is going on. If you are on a computer or tablet make sure you have some good headphones or earbuds ready to go. If you are watching on a TV, test your volume. How close is your laundry room? Maybe hold off on the laundry during showtime. Boisterous dog or hungry cat? Make sure they have been fed and the dog’s been out for a pee before showtime.

Touch
How is your seating arrangement set up? Shuffle that La-z-boy recliner
into its optimal viewing position. Grab yourself some pillows.

Smell
It's all about the popcorn! Even if you don't want to eat it, just having the
aroma in your viewing space will get you into the right mood. Always under-cook your popcorn. Burnt popcorn smell just doesn't work!

Taste
Make sure you have your favorite movie treats handy. If purchased a few
days earlier, hide them! At least that is what we have to do. You don't want anyone partaking early and leaving your snack bucket empty. How about ordering in? Since you are at home you can bring in whatever you want to your personal theater.

Half of the fun is the anticipation build up while you are getting ready.


Where can I purchase tickets and passes?


Tickets and passes for our June 2021 festival can be found here.

Join our newsletter to be one of the first to know about festival events.


How much does it cost to attend the festival?


Whether attending in person (should the pandemic allow this) or online, the cost will be the same:

Individual Screening Tickets: $12.50
Festival Pass: $90.00


How long are the screenings?


We endeavour to schedule the screenings to be about 1.5-2 hours in length. This may include speakers or panel discussions. You then have approximately a one hour break before our next screening to refill your drink, grab more treats and visit the facilities.


Can I watch the film again after the screening?


Afraid not. We want to replicate the feel of our in-person festival - to create the sense of community, gathering and discussion. We believe that the storytelling in film can inspire change and the research shows that the discussions after watching a film deepen the impact of the film. For these reasons, we will not be offering a video on demand option for the films. All our screenings will be about 2 hours in length and include a live broadcast introduction, transitioning into live streaming of the film and then back to a live broadcast closing or Q&A with filmmakers and subject matter experts. Our new platform will allow our audience to either just watch the Q&A or to join it so they can ask their questions themselves. We encourage interaction with our speakers.


How are you making the festival accessible?


We have you covered!

In 2021, all our films will be either subtitled or closed captioned. If the closed captions are not active when the film starts, hover near the bottom of the film and a tool bar will come up with a “CC” button in it. Just click on that button and the closed captioning will turn on.

We will also have American Sign Language (ASL) Interpretation of the film introductions and Q&A sessions for all of our ReCast screenings.



Where do I get a program guide?


Right here!!!